Arrival & Departure


You will be called 20-30 minutes prior to your arrival time to confirm your drop off time.

On arrival at Heathrow Airport:
Terminal 1:
 1. When exiting the tunnel, keep to the lane furthest left
2. Follow the sign for Terminal 1, Customer Arrival, Short-Stay Car Park
3. After passing the ticket barrier
4. Take the 2nd Left, to the ground level of the car park
5. Park your car in zone D
Terminal 2: Drive to furthest lane away from the departure building
Terminal 3: Follow the signs for Terminal 3, after going through the airport tunnel,
follow the signs for Terminal 3 Short Stay Car park.

Enter the Short Stay Car Park and proceed to level 5 of the car park to zone "A" which is near the lifts taking you to the Departures.

Here you will be met by a member of our staff.

After giving your car to us, proceed with your luggage from the lifts at Level 5 to the departure level minus 1

( -1)

When coming out of the lifts turn right and follow the signs for Terminal 3 Departures.

Terminal 4: Drive to the furthest lane outside the departure building
Terminal 5: Drive towards the pick-up and departure point, as you go up the ramp, you will see a sign for Short stay Car Park. Follow the signs for Short Stay Car Park, (This is Level 4 of the Terminal Car Park) but keep in the left hand side lane marked ‘Fast track Business Parking’. Drive to the Barrier and take a ticket, and then proceed to area Zone L-M, where you will be met by our staff. There is no additional Charge to the customer for entering the car park.

You will be met by one of our fully qualified chauffeurs on the kerb side of the terminal building. The driver will identify you with your full details and assist you with your luggage.

Departure Procedure

Once you have collected your luggage and are about to clear Customs, call the number given when your car was collected. You will be asked to remain in the terminal building, as we do not like our customers waiting in wet or cold conditions. Once the chauffeur arrives at the departures lane he will call you so that you can collect your car and he will assist you with your luggage.